A Trespassing Warning Over a Mold Complaint

A man calls a CubSmart storage facility about mold in his unit. Nobody picks up. He calls again. Still nothing. So he drives over to ask in person — and by the end of that visit, he's on video claiming a manager hit him with a door, police have been called, and an officer is warning him he could be arrested if he ever comes back to the property. That's the whole arc, and it started with something as ordinary as a customer trying to get someone to return a phone call. He wasn't there to cause a scene. He was there because mold was sitting on his belongings and the facility had gone silent on him. The manager at the front desk, by his account, wasn't interested in hearing it — she got defensive fast when he asked why nobody had called him back, and the conversation went from routine complaint to full confrontation in what sounds like record time.

The Door Clip Nobody Can Agree On

This is the moment the whole story hinges on. He says the manager hit him with a door — deliberately, as some kind of assault. He posted the footage. And the footage is exactly why the comments section turned into a courtroom: depending on how you watch it, you can read it two completely different ways. Was she just closing the door to get him to leave, and he happened to be standing in its path? Or did she swing it at him on purpose? A lot of people watching landed on the first read — that he was in the doorway and she was simply shutting him out. The officer who showed up after the call seems to agree. He tells the man plainly, on camera, that from what he can see, the manager asked him to leave more than once and he didn't. That line did more to shape public opinion than anything else in the video.

“I got PTSD mental health I've got Asbergers I got things that I be dealing with on a daily basis.”

— the storyteller, explaining the personal stakes of the confrontation

PTSD, Asperger's, and a Word That Set People Off

He calls what happened 'gaslighting,' and he says it more than once — a choice of word that became its own side argument in the comments, with plenty of viewers arguing he was describing rudeness, not gaslighting. But when he lays out his full account, the picture gets more complicated. He talks about living with PTSD and Asperger's, and about ongoing mental health challenges that shape how he moves through the world. He mentions getting pulled over the day before, over tinted windows. He describes routine interactions — walking into a business, asking a question — as carrying more risk for him than they would for most people. And underneath all of that, he keeps returning to a simple point that doesn't require any diagnosis to understand: he's a paying customer, his things are sitting in that facility, and he's owed basic professionalism. However clean or messy his delivery was, that complaint doesn't disappear.

“You get hired to run a store with the expectation that they're paying you for customer service.”

— the storyteller, on what he felt he was owed as a paying customer

Cops, a Property Line, and a Push Toward Civil Court

The police portion of the video is nearly as contested as the door itself. The officer tells him that if he returns to the property, he risks being arrested for trespassing. He pushes back and asks where the property line actually is — a fair question when you've just been told you're banned. He also asks for a corporate number to escalate his complaint, and neither the manager nor the officer hands it over; he's told to go find it himself. When he raises the idea of civil court, nobody talks him out of it — the officer even clarifies he'd be suing the company, not the employee personally. He closes out saying he's done with the property but not done with the situation, and he's been posting updates on TikTok, answering questions from people following the story in the comments.

“I only put out the camera to protect myself because she was trying to do this verbal Warfare.”

— the storyteller, on why he started recording

How it unfolded

  1. Ignored callsThe man repeatedly calls the storage facility about mold affecting his belongings and gets no response.
  2. Shows up in personHe drives to the location to address the mold issue directly with the manager on duty.
  3. Confrontation escalatesThe manager becomes defensive and hostile; the man asks for a higher-up and the situation spirals.
  4. The door momentThe man claims the manager hit him with a door while asking him to leave — the clip sparks major debate online.
  5. Police arriveOfficers respond, side largely with the manager, and warn the man he could be arrested for trespassing if he returns.
  6. Story goes publicThe man posts the footage to TikTok, shares his full account including his mental health context, and vows to pursue civil court.

Our take

That door moment is still a coin flip for us no matter how many times we run it back — and honestly, whether it legally counts as assault might be the least interesting question here. A guy called a storage facility about mold, got no answer, and drove over to ask why. That's not aggressive. That's someone trying to protect stuff he pays to store. What happened next — the defensiveness, the framing of him as the danger in the room, the police getting looped in over a customer service complaint — is wildly out of proportion to how this started. And we're not going to pretend police involvement is a neutral event for someone who's already told you, on camera, what he's carrying mentally. That's a real risk calculation for him every time a situation like this escalates. None of this makes the manager a villain — customer-facing jobs throw real difficulty at people, and we get that. But difficult isn't the same as dangerous, and somewhere in this exchange, that line got blurred for everyone involved except him.

Nobody in this story agrees on who was right, and maybe that's not even the real question — the real question is why a mold complaint needed police to show up at all. The mold, for what it's worth, is still there.

Questions people ask

Can you be charged with assault for hitting someone with a door?

Yes, potentially — if it can be shown the contact was intentional and caused harm. In ambiguous cases like this one, where someone may have simply been closing a door while another person stood in its path, intent is hard to prove, and charges are rarely filed.

What can you do if a storage facility ignores complaints about mold?

Escalate to corporate, file a complaint with your state's consumer protection office, document the damage with photos, and consider a civil claim if your belongings were damaged. Showing up in person, as this man did after his calls went unanswered, is also a reasonable step.

Is it trespassing if a business asks you to leave and you don't?

Yes — in most jurisdictions, refusing to leave after a business or property owner has asked you to can constitute trespassing. That's exactly the warning the man in this story received from police, who told him a return visit could lead to arrest on those grounds.